Sleeping Organic Mattress Warranty Information
Product Manufactured By Sleeping Organic:
If the product purchased is manufactured by Sleeping Organic, then we will work directly with our clients to resolve claims. Pictures will be required for proof of damage. Sleeping Organic is not responsible for any shipping or freight charges associated with warranty replacements. Warranties are not transferable.
Please refer to the individual product page or warranty card included with purchase for detailed warranty information. Claims must be filed by email to cs@sleepingorganic.com or by physical mail.
*Covers are NOT machine washable or able to be dry cleaned
Sleeping Organic Product Warranty Card Information
Download Mattress warranty card
Sleeping Organic Natural Latex Mattress is warranted for a period of 20 years to the original purchaser from the date of original purchase. 10-year full warranty and 10 year pro-rated 10% every year. Our premium 100% natural latex allows your mattress to resist premature breakdown, ensuring years of comfort and excellent sleep to come.
Sleeping Organic will facilitate the replacement or repair at our discretion, your Sleeping Organic Mattress for any defects in materials or workmanship during the first TWENTY (20) years subject to limitations specified in this warranty.
All transportation costs are the responsibility of the purchaser and are additional to any charges. Softening of or lessening of the latex can occur during the normal break-in period. This is a normal characteristic of latex and does not imply a defect or affect the purpose of or lessen the benefits or quality from our natural latex.
This warranty is subject to the following limitations:
1. Warranty covers deterioration of cell structure resulting in a visible indentation of the mattress greater than 1.25” not resulting in a defect in the foundation or bed platform. Defects resulting in splitting or cracking of the material, with normal usage and handling, are also covered.
2. Your Natural Latex mattress is designed for use on a solid wood, non-spring, flat foundation, or bed platform. Used or substitution of other unapproved manufacturers foundations or box spring units will void your mattress warranty and all other warranted expressed or implied. Foundation must be supported by three-bed slats on a cross-based frame. A-frame must have a minimum of four legs, glides, or rollers on twin and full size: five on queens and six on kings. In the event of a claim, you may be required to provide proof of the quality and suitability of the foundation provided to your mattress.
3. This warranty does not apply to damage of the mattress, mattress cover, or foundation due to improper installation, abuse, neglect, or misuse of the product resulting in physical damage or premature breakdown of the components. Damage caused by, but not limited to, burning, cutting, tearing, moisture saturation, or unsanitary conditions will void your warranty.
4. Sleeping Organic at our discretion, reserves the right to refuse repair or replacement of any product deemed to be in an unsanitary condition.
5. Warranty claims are to be made by contacting Sleeping Organic at (800) 625-4042, via email to cs@sleepingorganic.com or by writing to Sleeping Organic 804 Meeting St. Charleston SC 29403. Proof of purchase is required with all warranty claims.
6. This warranty is valid only to the original purchaser in the Continental United States. Resale of your mattress product is “AS IS” with “ NO WARRANTY” implied or authorized by the manufacturer.
7. If Sleeping Organic replaces the cover for the mattress we will replace it with the current style of cover available for the mattress, which may be a different color or style material than the original. Sleeping Organic warranties the mattress cover against defects in materials or workmanship.
This warranty and any implied warranties granted by law are limited to the number of years designated, commencing from the date of purchase. In no event shall vendor be liable for incidental or consequential damages, whether arising from warranty, contract, negligence, or strict liability. Warranty does not cover blemishes, voids, and minor
imperfections.
Latex is a natural product and these minor imperfections are part of the product and do not affect the performance and longevity of the product.
Sleeping Organic Product Warranty Card Information
Download Mattress warranty card
Sleeping Organic will facilitate the replacement or repair at our discretion, your Sleeping Organic Mattress for any defects in materials or workmanship during the first TWENTY (20) years subject to limitations specified in this warranty.
All transportation costs are the responsibility of the purchaser and are additional to any charges. Softening of or lessening of the latex can occur during the normal break-in period. This is a normal characteristic of latex and does not imply a defect or affect the purpose of or lessen the benefits or quality from our natural latex.
This warranty is subject to the following limitations:
1. Warranty covers deterioration of cell structure resulting in a visible indentation of the mattress greater than 1.25” not resulting in a defect in the foundation or bed platform. Defects resulting in splitting or cracking of the material, with normal usage and handling, are also covered.
2. Your Natural Latex mattress is designed for use on a solid wood, non-spring, flat foundation, or bed platform. Used or substitution of other unapproved manufacturers foundations or box spring units will void your mattress warranty and all other warranted expressed or implied. Foundation must be supported by three-bed slats on a cross-based frame. A-frame must have a minimum of four legs, glides, or rollers on twin and full size: five on queens and six on kings. In the event of a claim, you may be required to provide proof of the quality and suitability of the foundation provided to your mattress.
3. This warranty does not apply to damage of the mattress, mattress cover, or foundation due to improper installation, abuse, neglect, or misuse of the product resulting in physical damage or premature breakdown of the components. Damage caused by, but not limited to, burning, cutting, tearing, moisture saturation, or unsanitary conditions will void your warranty.
4. Sleeping Organic at our discretion, reserves the right to refuse repair or replacement of any product deemed to be in an unsanitary condition.
5. Warranty claims are to be made by contacting Sleeping Organic at (800) 625-4042, via email to cs@sleepingorganic.com or by writing to Sleeping Organic 804 Meeting St. Charleston SC 29403. Proof of purchase is required with all warranty claims.
6. This warranty is valid only to the original purchaser in the Continental United States. Resale of your mattress product is “AS IS” with “ NO WARRANTY” implied or authorized by the manufacturer.
7. If Sleeping Organic replaces the cover for the mattress we will replace it with the current style of cover available for the mattress, which may be a different color or style material than the original. Sleeping Organic warranties the mattress cover against defects in materials or workmanship.
This warranty and any implied warranties granted by law are limited to the number of years designated, commencing from the date of purchase. In no event shall vendor be liable for incidental or consequential damages, whether arising from warranty, contract, negligence, or strict liability. Warranty does not cover blemishes, voids, and minor
imperfections.
Latex is a natural product and these minor imperfections are part of the product and do not affect the performance and longevity of the product.
Product NOT Manufactured By Sleeping Organic:
The manufacturer is responsible for all warranty issues. Sleeping Organic will help facilitate dialogue between the manufacturer and the client regarding warranty issues,
but is not directly responsible for the warranty given by the manufacturer.
Sleeping Organic is not responsible for any shipping or freight charges associated with warranty replacements. Warranties are not transferable.
Please refer to the individual product page or warranty card included with purchase for detailed warranty information. Claims must be filed by email to cs@sleepingorganic.com or by physical mail.
Filing Warranty Claims:
Claims must be filed by email to cs@sleepingorganic.com or by physical mail. When filing a claim please include your name, current address, and order number if available. Please include a detailed description of your claim. In almost every case we will require photo evidence of the claim.