100 Night Sleep Trial

We offer a 100 day in-home trial on all mattresses beginning the day you receive your mattress!

Comfort Exchanges

During the first 100 nights you may request a layer comfort exchange.

1. We will compile your thoughts about your first layer selection and make a recommendation for a different layer firmness.

2. We ship your replacement layer first so you don’t lose a night’s sleep!

3. Package your return layer and we will schedule pickup from your home.

Layer Exchange Policy:

A. Refundable Deposits: A $100 deposit is required for each layer exchange. This deposit will be refunded once the return layer is received in undamaged condition.

B. Non-Refundable Fees: There is a $65 fee for your first layer exchange. This non-refundable fee includes round-trip shipping, UPS pick up and processing fees. For additional layer exchanges you will be charged round-trip shipping.

C. Number of Exchanges and Trial Time: You may exchange up to 2 solid layers (Full, Queen, King and Cal King) and up to 4 split layers (Twin, TwinXL, Queen Split and Cal King Split). You have 30 days from the date you receive the layer exchange to return a layer.

***All return layers must be carefully packaged and returned in undamaged condition. Any layers returned soiled, stained, with tears, odors or with smoke damage will not be refunded for their deposit.***

If you live outside the lower 48 states then you are responsible for actual round trip shipping charges.

Tips for Getting the Most Out of Your Mattress

Give it time! Allow 30 days for your body to adjust and break in your new Sleeping Organic mattress. If you are new to latex, it is unlike any sleep surface in the world. It sleeps cool, not temperature sensitive, and can provide perfect ergonomics with the right layer combination for your body type.

Your layers can be rotated. That’s right! There is no wrong way to configure your mattress. For example, if your configuration is Soft / Medium / Firm configuration and find your mattress to be too soft, you may rotate the Firm to the middle layer to provide more support (Soft / Firm / Medium).

Mattress Returns

Mattress Returns

During the first 45 days you may return any adult mattress. All mattresses must be returned in new condition. We recommend a water-proof mattress protector during the trial period.

To start the return process, please complete the RMA form below. The RMA form has detailed instructions for returns. All products must be carefully packaged and returned in undamaged condition. ***All mattresses and bonus gifts returned soiled, stained, with tears, odors or with smoke damage will be sent back to you in lieu of any refunds being issued and additional charges may be applied. Once we receive your mattress it takes approximately 7-10 business days for inspection. Any bonus gifts must be returned with the mattress in the same condition specified above. If you opt to keep the bonus gifts the retail price will be deducted from your refund. Please note white glove delivery fees or other shipping upgrades are not refundable.***

$99 Return Fee

You have 45 nights from the date of mattress delivery to initiate mattress return.  A $99 return fee will be deducted from your refund.  This fee covers return shipping, UPS pickup and processing expenses.

This does not include return packaging.  If you are unable to use the boxes provided, you have the ability to purchase a return kit from Sleeping Organic for $100.  This kit includes boxes and protective plastic.  Call 800-625-4042 to purchase a return kit.

You also have the ability to source boxes and protective plastic individually.  The boxes may NOT exceed 24x24x36.  If you select this option, you will need to email cs@sleepingorganic.com with your name, invoice number, number of packages, package dimensions (LxWxH) and weight per package.

If you live outside the lower 48 states then you are responsible for actual round trip shipping charges.

How do I return my mattress?

Please use the button below to complete the return form.

Return Mattress Form

Return policy for all other products

Topper Returns

Your have 30 days from the date of delivery to return the topper(s). Return shipping will be deducted from the refund.

The following bedding accessories are non-refundable:

  • All Foundations
  • All Adjustable Bases
  • All Platform Beds
  • Crib Mattresses
  • All opened/used bedding accessories including (but not limited to): sheets, pillows, wool toppers, mattress pads, mattress protectors, comforters, blankets, duvets, and decorative pillows.

Due to bedding regulations, items that have been used, laundered, or not in the original packaging are non-returnable and non-exchangeable. You have 30 days from the date of delivery to return the following UNOPENED and UNUSED bedding accessories: wool toppers, sheets, pillows, mattress pads, mattress protectors, comforters, blankets, duvets, and decorative pillows. All returned accessories undergo thorough inspection.If there is any question regarding the sanitation of your accessory, your refund will be voided.You will be responsible for all shipping cost associated with the return of your bedding accessories. Please fill out the above RMA form; Sleeping Organic will process your RMA and provide you with return shipping labels.