For phone sales support during business hours, call 1-800-625-4042 between the hours of Monday-Friday 1:00pm-9:00pm and Saturday/Sunday 1:00pm-5:00pm EST. If you cannot reach us, please leave a message and we will call you back immediately. Alternatively, you can use the form at the bottom of this page to request a call or email. Customer service issues are more efficiently handled via email.
We are recovering from the Covid related supply chain issues in which we experienced delays in ship times. Ship times are typically increased around major holidays. Below are estimated ship times for products effective 10/1/21. As always these are subject to change.
Fedex & UPS are also running 2-3 days longer than usual and will not guarantee any ship times or estimated transit times.
Below are estimated ship times.
Mattresses: 2 – 4 Business Days
Wood Foundations: 2 – 4 Business Days
Adjustable Bases: 7 – 10 Business Days (4 – 6 weeks for In Home Delivery and Setup)
Toppers: 2 – 4 Business Days
Toppers w/ Cover: 2 – 4 Business Days
Pillows: 4 – 7 Business Days
Accessories: 4 – 7 Business Days
Furniture: 8 – 12 weeks
For questions about any other product lead-time please contact us. We are doing the best to prioritize our support efforts. Please be patient with any lead time related questions.
Corporate Offices: Visit by appointment only
7327 Pepperdam Avenue North Charleston, SC 29418
Products may also ship from our second warehouse in Phoenix, AZ
Sales and Customer Service Hours (Eastern Time)
Below are the times where we will be actively responding to inquires entered using the phone number above: