For phone sales support during business hours, call 1-800-625-4042 between the hours of Monday-Friday 10 am and 4pm.  We are closed on the weekend. If you cannot reach us, please leave a message and we will call you back as soon as possible. Alternatively, you can use the form at the bottom of this page to request a call or email. Customer service issues are more efficiently handled via email.

We are still recovering and dealing with supply chain issues due to Covid-19 in which we experience delays in ship times.  Ship times are typically increased around major holidays.  Below are estimated ship times for products effective 3/1/22.  As always these are subject to change.

Fedex & UPS are also running 2-3 days longer than usual and will not guarantee any ship times or estimated transit times.

Below are estimated ship times, meaning the average time it takes the product to leave our warehouse. Transit time from our warehouse to your home is an additional 3-6 business days. Business days are Monday – Friday. So you can anticipate approx. 2 weeks for delivery from the date you order a mattress, topper, wood foundation or pillow. Other products take longer. Below is the average time it takes to prepare the product to be picked up at our facility from UPS or Fedex .  

Mattresses: 2 – 4 Business Days

Wood Foundations: 2 – 4 Business Days

Adjustable Bases: 7 – 10 Business Days (4 – 6 weeks for In Home Delivery and Setup)

Toppers: 2 – 4 Business Days

Toppers w/ Cover: 2 – 4 Business Days

Pillows: 4 – 7 Business Days

Accessories: 4 – 7 Business Days

Furniture: 8 – 12 weeks

For questions about any other product lead-time please contact us.   We are doing the best to prioritize our support efforts.   Please be patient with any lead time related questions.   

Due to the nature of our product, phone calls can take up to an hour or more.  If you can’t reach us, please leave us a voice mail or complete the form below to open a sales or customer support ticket.  Replies are generally within 1-2 hours during working hours. 

 

Corporate Information

Corporate Offices and Warehouse Showroom:
7327 Pepperdam Avenue North Charleston, SC 29418

Products may also ship from our second warehouse in Phoenix, AZ

Email Contact

Sales and Customer Service Hours (Eastern Time)

Below are the times where we will be actively responding to inquires entered using the phone number above:

Monday: 10:00am – 4pm EST

Tuesday: 10:00am – 4pm EST

Wednesday: 10:00am – 4pm EST

Thursday: 10:00am – 4pm EST

Friday: 10:00am – 4pm EST

Saturday: Showroom By Appointment

Sunday: Showroom By Appointment

We do respond to emails outside of these times.  Please email us cs@sleepingorganic.com for inquires and showroom appointments.