For phone support during our Labor Day Event, call 1-800-625-4042 between the hours of Monday-Friday 1:00pm-9:00pm and Saturday/Sunday 1:00pm-5:00pm EST. If you cannot reach us, please leave a message and we will call you back immediately. Alternatively, you can use the form at the bottom of this page to request a call or email.
Due to Covid related supply chain issues we are experiencing delays in manufacturing and shipping lead times. Our mattress covers and assembly are hand made in house. We have chosen to not sacrifice the quality of our product with substitute materials such as the yarn we source to the zipper that we use. If any one of these products experience delays (which is just about everyone) it delays our process to manufacture our products. Things are moving! Just unfortunately slower than everyone is accustom . Below are estimated lead times for products. Subject to change.
Fedex & UPS are also running 2-3 days longer than usual and will not guarantee any ship times or estimated transit times.
Below are estimated build times.
Mattresses: 7 – 10 Business Days
Wood Foundations: 3 – 4 Business Days
Adjustable Bases: 7 – 10 Business Days
Toppers: 3 – 5 Business Days
Toppers w/ Cover: 3 – 5 Business Days
Pillows: 2 – 3 Business Days
Accessories: 4 – 7 Business Days
Furniture: 8 – 12 weeks
For questions about any other product lead-time please contact us. We are doing the best to prioritize our support efforts. Please be patient with any lead time related questions.
Corporate Offices: Visit by appointment only
7327 Pepperdam Avenue North Charleston, SC 29418
Products may also ship from our second warehouse in Phoenix, AZ
Sales and Customer Service Hours (Eastern Time)
Below are the times where we will be actively responding to inquires entered using the phone number above: