WE ARE CURRENTLY RUNNING AHEAD OF SCHEDULE AND ON TIME. WE HAVE OVERSTOCKED AND OVERSTAFFED TO MAKE SURE WE GET YOUR PRODUCT TO YOU AS FAST AS POSSIBLE. WE ARE STILL USING THE BELOW LEAD TIMES BUT HOPE TO BEAT YOUR AND OUR EXPECTATIONS! HAPPY HOLIDAYS!
For phone sales support during business hours, call 1-800-625-4042 between the hours of Monday-Friday 10 am and 4pm. If you cannot reach us, please leave a message and we will call you back as soon as possible. You can use the form at the bottom of this page to request a call or email. Customer service issues are more efficiently handled via email.
We are still recovering and dealing with supply chain issues due to Covid-19 in which we experience delays in ship times. Ship times are typically increased around major holidays. Below are estimated ship times for products effective 11/15/22. As always these are subject to change.
Below are estimated ship times, meaning the average time it takes the product to leave our warehouse. Transit time from our warehouse to your home is an additional 3-6 business days. Business days are Monday – Friday. So you can anticipate approx. 2 weeks for delivery from the date you order a mattress, topper, wood foundation or pillow. Other products take longer. Below is the average time it takes to prepare the product to be picked up at our facility from UPS or Fedex .
Mattresses: 6 – 9 Business Days
Wood Foundations: 3 – 5 Business Days
Adjustable Bases: 10 – 14 Business Days (4 – 6 weeks for In Home Delivery and Setup)
Toppers: 5 – 8 Business Days
Toppers w/ Cover: 6 – 9 Business Days
Pillows: 2 – 3 Business Days
Accessories: 4 – 7 Business Days
Furniture: 8 – 12 weeks
For questions about any other product lead-time please contact us. We are doing the best to prioritize our support efforts. Please be patient with any lead time related questions.
Corporate Offices and Warehouse Showroom:
7327 Pepperdam Avenue North Charleston, SC 29418
Products may also ship from our second warehouse in Phoenix, AZ
Sales and Customer Service Hours (Eastern Time)
Below are the times where we will be actively responding to inquires entered using the phone number above:
Monday: 10:00am – 5pm EST
Tuesday: 10:00am – 5pm EST
Wednesday: 10:00am – 5pm EST
Thursday: 10:00am – 5pm EST
Friday: 10:00am – 5pm EST
Saturday: Showroom By Appointment & Return Call
Sunday: Showroom By Appointment & Return Call
We do respond to emails outside of these times. Please email us firstname.lastname@example.org for inquires and showroom appointments.