Our Promise to You
Every Sleeping Organic natural latex mattress is backed by a 20-year warranty: 2 years of full coverage, plus 18 years of prorated protection. Handcrafted in the USA with 100% natural latex to last for decades.
Our warranty is structured in two parts to give you peace of mind for years to come.
During the first two years from the date of purchase, Sleeping Organic will repair or replace your mattress at no charge (excluding transportation costs) if it is found to have a defect in materials or workmanship.
From year three through year twenty, Sleeping Organic will cover a percentage of the cost to repair or replace your mattress if a covered defect is found. Your cost is based on the original purchase price.
See exactly what percentage Sleeping Organic covers at every stage of your warranty.
| Year | We Cover | Your Cost |
|---|---|---|
| 1–2 | 100% | $0 |
| 3 | 50% | 50% |
| 4 | 47% | 53% |
| 5 | 44% | 56% |
| 6 | 41% | 59% |
| 7 | 38% | 62% |
| 8 | 35% | 65% |
| 9 | 32% | 68% |
| 10 | 29% | 71% |
| 11 | 26% | 74% |
| 12 | 23% | 77% |
| 13 | 20% | 80% |
| 14 | 17% | 83% |
| 15 | 14% | 86% |
| 16 | 11% | 89% |
| 17–20 | 8% | 92% |
Coverage percentages are calculated from the full retail price of your mattress. Any current promotions or sales are then applied to your portion of the claim, so you receive today’s pricing on a warranty replacement.
All transportation costs are the responsibility of the purchaser.
Our warranty protects against manufacturing defects in your natural latex mattress, not normal wear.
Softening or lessening of the latex can occur during the normal break-in period. This is a natural characteristic of latex and does not indicate a defect.
Please review the following conditions to keep your warranty valid.
This warranty and any implied warranties granted by law are limited to the number of years designated, commencing from the date of purchase. In no event shall Sleeping Organic be liable for incidental or consequential damages.
For products not manufactured by Sleeping Organic, the manufacturer is responsible for all warranty issues. We will help facilitate dialogue between you and the manufacturer, but are not directly responsible for their warranty.
Please refer to the individual product page or warranty card included with purchase for detailed warranty information. Warranties are not transferable. Sleeping Organic is not responsible for shipping or freight charges associated with warranty replacements.
We’re here to help. Here’s how to get started.
Contact us by email, phone, or mail:
Sleeping Organic
7327 Pepperdam Ave
N. Charleston, SC 29418
Please include your name, current address, and order number. Include a detailed description of your claim. In almost every case we will require photo evidence. Proof of purchase is required.
Reach out. We’re happy to help with any warranty questions.
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